“Lil Helper got scammed” Image: CEO Mohammed looking at diapers, appearing shocked.
Cloth Diaper Scam
If you’re running low on data or can’t watch the video, this is basically what happened: A woman ordered a bunch of our diapers. She carefully removed the packaging from the Lil Helper diapers. Then she folded up a bunch of old diapers that weren’t made by us and carefully repackaged them with our packaging. She then sent these diapers back to us for a refund. We had already processed the refund before we received her package.
Since sharing this video, we’ve learned that this is a common scam that desperate parents pull with baby related products. They get away with it because they’re usually dealing with big box stores who don’t take the time to really look at what’s being returned. As Mohammed mentions in the video, we are a small business and returns come into his home.
We are not going to change the way we conduct business. This has just opened our eyes to the seedy world of baby related product scams. All we ask of you is that if you see people planning scams like this, remind them that there are real people behind those companies. That they also have families to feed and mortgages to pay.